3DISTICA
Clients
Vendors
الأسئلة الشائعة
أسئلة
الأسئلة الشائعة
01. ما خدمات 3DISTICA؟
نقدّم التصميم والنمذجة ثلاثية الأبعاد، وتصنيع النماذج الأولية والمجسمات والمنتجات حسب الطلب، وأعمال الفايبرجلاس والمعادن والنجارة والأكريليك، إلى جانب الدهان والتشطيب.
02. أين يقع مقرّكم، وما المناطق التي تخدمونها؟
يقع مقرّنا في جبل علي الصناعية بدبي. نراجع متطلبات المشاريع داخل الإمارات وخارجها، ونحدد نطاق التوريد والنقل والتركيب بحسب موقع المشروع.
03. كم يستغرق تنفيذ المشروع؟
تعتمد المدة على التصميم والأبعاد والكمية والمواد والتشطيب. نؤكد الجدول الزمني بعد مراجعة المتطلبات والاعتمادات اللازمة، ولا تُعد المدد العامة التزامًا لكل مشروع.
04. ما المواد التي تستخدمونها؟
نختار المادة وفق الاستخدام والتصميم. تشمل الخيارات مواد الطباعة ثلاثية الأبعاد والراتنج والفوم والفايبرجلاس والأكريليك والأخشاب والمعادن، مع تحديد النوع والمواصفات في العرض.
05. هل تنفذون مجسمات كبيرة للاستخدام الخارجي؟
نعم. نصمّم لظروف دولة الإمارات — تحمّل حمولة رياح تصل إلى 162 كم/ساعة، ومركّبات ألياف زجاجية مقاومة للحريق بتصنيف UL94 V-0، وطلاءات مقاومة للأشعة فوق البنفسجية لأكثر من 5000 ساعة — مما يمنح التركيبات الخارجية من الألياف الزجاجية عمرًا متوقعًا يزيد على 25 عامًا.
06. هل أحتاج إلى ملف تصميم جاهز؟
يمكنك إرسال ملف جاهز أو صور ورسومات مرجعية. عند الحاجة، نعرض خدمة التصميم أو المسح ثلاثي الأبعاد لإعداد الملفات المطلوبة للتصنيع.
07. كيف تراجعون جودة القطعة؟
يتبع كل مشروع سير عمل منظّمًا: مراجعة CAD، والنمذجة الأولية عند الحاجة، والتشغيل الدقيق، والتشطيب اليدوي، مع فحوصات لتجانس السطح (أقل من 50 ميكرون)، ومطابقة لون Pantone/RAL، وتفاوت أبعاد (±0.2% مقارنة بـCAD).
08. هل تشمل خدماتكم التركيب في الموقع؟
يمكن إدراج التركيب ضمن العرض بعد مراجعة الموقع وطريقة التثبيت والمناولة. يجب أن يوضح العرض ما يشمله السعر وما يستثنيه من أعمال ومعدات.
09. ما القطاعات التي تخدمونها؟
ننفّذ مشاريع للفعاليات والمعارض، والمتاجر والعلامات التجارية، والعمارة والعقارات، والفن والديكور، وهدايا الشركات، إلى جانب المجسمات والنماذج الصناعية.
10. كيف أطلب عرض سعر؟
أرسل وصف القطعة وأبعادها وكميتها وصورًا مرجعية والتشطيب المطلوب وموعد التسليم وموقعه. أرفق الملفات المتاحة ووضّح الحاجة إلى التركيب أو النقل.
11. Can 3Distica produce just one item?
Yes. 3Distica can produce one-off prototypes, artworks, trophies, models, props, and display pieces, with pricing based on the design and production requirements.
12. Can 3Distica handle bulk quantities?
Yes. 3Distica plans sampling, batch production, quality control, packaging, and delivery to make bulk orders consistent and efficient.
13. Does 3Distica offer design and 3D modeling?
Yes. 3Distica offers 3D modeling and design as a separate quotation item, with clear deliverables and approval stages before production.
14. Do I need to provide a 3D file?
A production-ready 3D file or approved drawings are preferred. If they are unavailable, 3Distica can review the references and quote the required 3D modeling or technical drawing work separately.
15. Can 3Distica work from photos or sketches?
Yes. 3Distica can assess clear photos, sketches, and measurements, then identify whether additional modeling, drawings, scanning, or site information is needed.
16. Can 3Distica keep my project confidential?
Yes. 3Distica handles client files and project information responsibly and can follow agreed confidentiality requirements or an NDA when needed.
17. What information is needed for a quotation?
3Distica needs the item description, dimensions, quantity, reference images or files, required finish, application, location, delivery date, and installation scope to prepare an accurate quotation.
18. Can I request a quotation with incomplete information?
Yes. 3Distica can provide an initial budget estimate, then update it after the missing dimensions, files, finishes, quantities, or site details are confirmed.
19. Does 3Distica provide samples before bulk production?
Yes. 3Distica can produce a paid sample or prototype for review before bulk production, especially when color, fit, packaging, or finish must be approved.
20. Is the sample price the same as the bulk unit price?
No. A sample normally carries one-time setup, engineering, finishing, and packaging costs. 3Distica separates sample pricing from the optimized bulk unit price.
21. Does 3Distica have a minimum order quantity?
It depends on the item and process. 3Distica can often make one piece, while some packaging, molding, printing, or outsourced components may require a minimum quantity.
22. Do unit prices decrease for larger quantities?
Often yes. 3Distica reviews material purchasing, repeated setup, parallel production, labor efficiency, and logistics to offer appropriate volume pricing.
23. What payment terms does 3Distica offer?
Payment terms depend on the project value and production stages. 3Distica confirms the required advance, progress payments, and final payment in the quotation. 60% advance and 20% progressive and 20% upon delivery are our standard payment terms.
24. What happens if I change the design after approval?
3Distica reviews the impact and issues a variation before proceeding. Approved changes can add around 5 working days and 10% cost, depending on the actual change.
25. Can I cancel a custom order after approval?
Because custom production may start immediately, completed design, purchased materials, and work already performed remain chargeable. 3Distica reviews the project status and confirms the applicable cancellation cost.
26. How does 3Distica choose the manufacturing method?
3Distica considers size, detail, quantity, strength, weight, use, finish, deadline, and budget, then selects 3D printing, Styrofoam with FRP, metal, acrylic, resin, or a mixed method.
27. Does 3Distica provide 3D printing?
Yes. 3Distica produces custom 3D printed items for prototypes, awards, models, details, components, decorative pieces, and short production runs.
28. What size can 3Distica 3D print?
3Distica normally plans parts in practical segments of around 600 x 600 x 400 mm then assembles larger items when needed. This allows the team to produce objects much larger than one printer volume.
29. Can large objects be made with 3D printing?
Yes, but direct 3D printing is not always the best value for large forms. 3Distica compares segmented 3D printing with Styrofoam and FRP fabrication, then recommends the better option.
30. Will the joints show on a large 3D printed item?
3Distica plans the segmentation, assembly, filling, sanding, and finish so the joints are minimized or concealed according to the required finish level.
31. Are 3D printed items solid?
Most standard 3D printed items use engineered walls and internal infill instead of being fully solid. 3Distica adjusts wall strength, infill, and reinforcement for the item's use.
32. Can 3Distica produce functional prototypes?
Yes. 3Distica reviews fit, movement, tolerances, load, temperature, and testing needs, then proposes suitable materials and production settings for the prototype.
33. Can 3Distica manufacture small detailed parts?
Yes. 3Distica selects 3D printing or another detail-appropriate method and checks minimum features, tolerances, and finishing requirements before production.
34. What does FRP mean?
FRP is fiber-reinforced plastic, commonly called fiberglass. 3Distica uses it to create strong, lightweight shells and coatings for sculptures, props, displays, and large custom forms.
35. When does 3Distica recommend Styrofoam with FRP coating?
3Distica recommends Styrofoam cut to shape with FRP coating for many large sculptural forms because it is lighter, faster, and more economical than printing the entire object.
36. What Styrofoam density does 3Distica normally use?
3Distica normally bases quotations on 24 kg/m3 Styrofoam unless the project requires another density for strength, carving, weight, or performance.
37. Can 3Distica combine FRP and 3D printing?
Yes. 3Distica can fabricate the large base form in Styrofoam with FRP coating and use 3D printed parts for intricate details, logos, textures, or cladding.
38. Can 3Distica include an internal metal support?
Yes. 3Distica assesses the size, center of gravity, handling, location, and anchoring needs, then provides a base plate, support rod, partial frame, or full internal structure as required.
39. Can 3Distica fabricate in metal?
Yes. 3Distica can coordinate metal frames, supports, bases, brackets, decorative parts, and mixed-material assemblies as part of the complete custom fabrication scope.
40. Can 3Distica fabricate acrylic items?
Yes. 3Distica can produce acrylic displays, signs, covers, bases, branded elements, and mixed-material items with the required cutting, assembly, graphics, and finish.
41. Can 3Distica make trophies and awards?
Yes. 3Distica designs and manufactures custom trophies and awards using 3D printing and suitable mixed materials, then completes the approved paint, branding, base, and packaging.
42. Can 3Distica produce scale models?
Yes. 3Distica can create architectural, industrial, product, and presentation models, with scale, detail level, lighting, labels, base, and protective cover defined in advance.
43. Can 3Distica produce event props and displays?
Yes. 3Distica builds custom props, installations, photo opportunities, branded displays, and scenic elements, with transport, assembly, stability, and event deadlines considered from the start.
44. Can 3Distica make outdoor sculptures?
Yes. 3Distica selects an outdoor-suitable structure, FRP or other shell, exterior-grade 2K paint system, protective clear coat, anchoring approach, and maintenance plan.
45. Can 3Distica make items for retail or commercial spaces?
Yes. 3Distica can produce branded fixtures, product replicas, displays, signage, decorative features, and promotional installations that suit the site and brand guidelines.
46. Can 3Distica use recycled or reclaimed materials?
Yes, where technically suitable. 3Distica reviews the available material, consistency, safety, finish, and fabrication limits, then integrates it into the project responsibly.
47. Can 3Distica match a specific color?
Yes. 3Distica can work from a Pantone, RAL, physical sample, or approved reference, then prepares a color sample when close matching is important.
48. What paint system does 3Distica use?
3Distica normally specifies a professional 2K paint system for durable custom finishes, with the exact system selected for indoor or outdoor use.
49. Can I choose matte, satin, or gloss?
Yes. 3Distica confirms the required sheen during approval and prepares the surface and final coating to achieve the selected matte, satin, or gloss appearance.
50. Can 3Distica create metallic finishes?
Yes. 3Distica can produce approved metallic paint effects and samples, while explaining that painted metallic finishes differ from real polished metal.
51. Can 3Distica create chrome or mirror-like finishes?
Yes, depending on the item and application. 3Distica recommends the most suitable chrome-effect, mirror-effect, plated, wrapped, or real-metal solution and clarifies durability and maintenance.
52. Can 3Distica reproduce a texture?
Yes. 3Distica can study the reference texture, create a sample, and reproduce it through modeling, coating, paint effects, applied finishes, or a combination of processes.
53. Can logos and branding be added?
Yes. 3Distica can add raised or recessed logos, 3D printed branding, vinyl, digital print, engraving, plaques, decals, or painted graphics based on the design.
54. Will the finished color look exactly like it does on my screen?
Screens and lighting can change color perception. 3Distica reduces this risk by using approved color references and physical samples when accurate matching is critical.
55. Can I approve a finish sample first?
Yes. 3Distica can prepare a paid material, color, texture, or finish sample before full production when the appearance needs formal approval.
56. How does a project start with 3Distica?
The client shares the brief, files, dimensions, quantity, finish, location, and deadline. 3Distica reviews feasibility, clarifies the scope, and issues the quotation and production plan.
57. Does 3Distica conduct site visits?
Yes, when the site affects measurement, access, anchoring, installation, or logistics. 3Distica confirms whether a site visit or survey is included or quoted separately.
58. Does 3Distica provide shop drawings?
Yes, when required and included in scope. 3Distica prepares production or shop drawings for client approval before fabrication, while specialist engineering may be quoted separately.
59. Will production start before I approve the design?
Normally no. 3Distica requests written approval of the design, dimensions, finish, and scope before production to reduce errors and avoid unnecessary variations.
60. How many design revisions are included?
The included revision allowance is stated in the design quotation. 3Distica tracks comments by approval stage and quotes additional or major changes when they exceed the agreed scope.
61. Can 3Distica provide progress updates?
Yes. 3Distica coordinates updates at key stages such as design approval, sampling, fabrication, finishing, quality control, and dispatch.
62. How does 3Distica control quality?
3Distica checks approved dimensions, assembly, surface condition, color, branding, stability, function, and packaging at relevant stages before handover.
63. What happens if my supplied file contains an error?
3Distica performs a manufacturability review and flags visible concerns, but the client remains responsible for approved design content and dimensions. 3Distica can quote corrections when needed.
64. How long does production take?
Lead time depends on design approval, size, quantity, materials, finish, suppliers, and installation. 3Distica provides a project-specific timeline after reviewing the complete scope.
65. Can 3Distica handle urgent projects?
3Distica checks machine capacity, materials, suppliers, finishing, and logistics, then confirms a realistic fast-track plan and any related additional cost.
66. What can delay a project?
Late approvals, design changes, missing files, unavailable materials, access restrictions, weather, authority requirements, and delayed payments can affect timing. 3Distica identifies these dependencies early and updates the plan.
67. Does the lead time include design approval?
The quotation or schedule states whether design time is included. 3Distica normally starts the production lead time after all required files, approvals, and advance payments are received.
68. Does 3Distica deliver within Dubai?
Yes. 3Distica can include delivery within Dubai, UAE, when stated in the quotation, with vehicle type, access, timing, and handling matched to the item.
69. Can 3Distica deliver to other Emirates?
Yes. 3Distica can arrange delivery across the UAE and adds the appropriate transport, handling, access, and scheduling requirements to the quotation.
70. Can 3Distica ship internationally?
Yes, subject to item size, destination, customs, and carrier requirements. 3Distica can prepare suitable packaging and coordinate the agreed shipping scope.
71. Does 3Distica provide packaging?
Yes. 3Distica can provide individual boxes, protective wrapping, foam protection, wooden crates, or transport frames based on the item and delivery method.
72. Can 3Distica install the finished item?
Yes. 3Distica can include installation, alignment, leveling, fixing, touch-up, and final cleaning when the site conditions and required access are confirmed.
73. What must the client prepare before installation?
The client must provide approved access, a clear work area, completed site works, correct power or services, permits, and any agreed foundations or lifting support. 3Distica provides a readiness checklist when needed.
74. Does installation include offloading and lifting equipment?
Only when stated in the quotation. 3Distica reviews the item weight, access, crane or forklift needs, scaffolding, and working hours, then clearly includes or excludes them.
75. Does 3Distica design foundations and anchoring?
3Distica can propose fabrication fixing details, but foundation design, load calculations, structural engineering, and anchoring design are excluded unless specifically quoted through the appropriate specialist.
76. Can 3Distica install on an existing base or wall?
Yes, after reviewing dimensions, condition, access, substrate, loads, and fixing restrictions. 3Distica confirms whether the existing surface is suitable or requires client-side preparation.
77. Can 3Distica dismantle or relocate an installation?
Yes, when the item and fixing system allow it. 3Distica can assess dismantling, packing, transport, refurbishment, and reinstallation as a separate scope.
78. Does 3Distica provide a warranty?
Yes. 3Distica states the warranty period and covered workmanship or manufacturing defects in the quotation, starting from the confirmed handover date.
79. What is normally covered by the warranty?
Coverage depends on the item, but it generally addresses confirmed manufacturing or workmanship defects within the stated conditions. 3Distica inspects the issue and provides the appropriate repair solution.
80. What is normally excluded from the warranty?
Misuse, impact, vandalism, third-party work, incorrect handling, site movement, unapproved cleaning chemicals, abnormal weather, and normal wear are typically excluded. 3Distica defines the exact exclusions in writing.
81. What should I do if there is a problem after delivery?
Send 3Distica clear photos, videos, the project reference, and a description of when the issue appeared. The team assesses the cause and proposes warranty service or a repair quotation.
82. Can 3Distica repair damaged custom items?
Yes. 3Distica can inspect the damage and quote repair, reinforcement, surface restoration, repainting, part replacement, or remanufacturing as appropriate.
83. Can 3Distica refurbish an old sculpture or display?
Yes. 3Distica can assess the structure, cracks, coating, paint, branding, and missing parts, then provide a refurbishment scope and finish proposal.
84. How should I clean a 3Distica item?
3Distica provides care guidance suited to the material and finish. In general, use a soft cloth and mild cleaner, and avoid abrasives, strong solvents, pressure washing, or sharp tools unless approved.
85. Do outdoor items need maintenance?
Yes. Sun, dust, moisture, impact, and cleaning affect outdoor finishes. 3Distica can recommend inspection, cleaning, touch-up, and recoating intervals for the specific item.
86. Can 3Distica provide replacement parts?
Yes, when the design and production records are available. 3Distica can reproduce or redesign damaged components and match the finish as closely as practical.
87. Does 3Distica obtain authority approvals and permits?
Authority approvals and permits are excluded unless specifically agreed. 3Distica can provide relevant product information and coordinate with the client's appointed consultant or contractor.
88. Are DDA, municipality, civil defense, or landlord approvals included?
No, these approvals and NOCs are normally excluded. 3Distica clearly lists the exclusions so the client can arrange them with the appropriate authority, landlord, community, or consultant.
89. Are structural calculations included?
No, load calculations, engineering review, structural drawings, foundation design, and anchoring design are excluded unless specifically added. 3Distica can coordinate required fabrication information with the appointed engineer.
90. Are site preparation and foundations included?
No, site preparation and foundations are excluded unless specifically listed. 3Distica confirms the required interface dimensions and installation needs so the client's contractor can prepare the site.
91. Does 3Distica follow approved drawings and dimensions?
Yes. 3Distica manufactures against the latest written approval and controlled production files, then checks key dimensions and assembly before handover.
92. How does 3Distica manage safety for large installations?
3Distica reviews stability, handling, access, support, fixing, and installation method within its scope, and identifies where specialist structural review, lifting plans, or permits are required.
93. Does 3Distica support sustainable project choices?
Yes. 3Distica can reduce waste through appropriate sizing, modular production, repairable assemblies, efficient material selection, and suitable recycled or reclaimed content where feasible.
94. Who owns the final design files?
Ownership and file handover depend on the agreed design scope and quotation. 3Distica clearly lists the deliverables so both parties understand which files are included.
95. Will 3Distica use project photos for marketing?
3Distica respects client confidentiality and project restrictions. The team can follow agreed approval requirements before sharing identifiable project images or information.
96. How does 3Distica protect client information?
3Distica uses client details, files, and project information for quotation, production, delivery, support, and business administration, with access managed through its working systems and applicable UAE requirements.
97. What support does 3Distica provide after handover?
3Distica remains available for care guidance, warranty assessment, repairs, refurbishment, replacement parts, relocation, and future repeat production based on the project records.
98. Can 3Distica repeat the same item later?
Yes. When files, approvals, materials, and finish references remain available, 3Distica can reproduce the item and recheck current costs, suppliers, and lead time.
99. Why should I choose 3Distica for a custom project?
3Distica combines design coordination, 3D printing, custom fabrication, finishing, quality control, and installation under one team, giving clients one clear point of responsibility from idea to handover.
